Appointments

How To Request An Appointment

You can make a routine or urgent appointment in the following ways:

We are not currently allowing patients to book appointments on-line, while the demand for our services remains high. We are keeping this situation under review and hope to allow some on-line booking when we are confident that our capacity remains sufficient to meet the demand.

Type of Appointment

We offer appointments face-to-face, by telephone or by video. We can also deal with many issues by text or e-mail. If you have a preference for the type of appointment please discuss this with our receptionists when making the booking. It is helpful if you can make sure that your telephone number and e-mail address are up-to-date; you can update these via our website by selecting General Enquiries, and Change Personal Details

Cancelling Appointments

It is important that you cancel your appointment if you are unable to attend by telephoning on 01932 504450 or on our website: please select Appointments and Cancel an appointment.

This will allow that appointment to be offered to another patient.

Masks

Given the ongoing risk of infection we are asking all patients to continue to wear masks when visiting the Practice. If you are exempt please accept our staff’s request that you wait outside the building until the clinician invites you inside.

Late Arrival Policy

Please attend for your appointment on time, if you arrive more than 10 minutes late for your appointment you may not be seen. You may be accommodated but this will be at the discretion of the healthcare professional with whom you have the appointment. Please contact the practice by telephone if you anticipate arriving late, and our receptionists will let you know if we will still be able to see you.

DNA Policy

If a patient consistently fails to attend appointments we may send a letter asking him or her to either attend or cancel his or her appointments.

The effects of patients missing appointments are:

  • An increase in the waiting time for appointments.
  • Frustration for both staff and patients.
  • Increased costs for the NHS.
  • Preventing someone else who is unwell being seen sooner.