Church Street Practice – Update August 2020

Following the significant changes we have made to our service over the last few months – we now need your support, to ensure that the right patients have access to our GPs in the right timescale.

We changed to a digital service so that patients have ready access to our service without needing to wait in a telephone queue to make an appointment. We really appreciate our patients’ acceptance of this change – most people have been very satisfied with this system, and it leaves our phones available for the patients who cannot use the internet.

But we are now seeing a big increase in the volume of requests about minor illnesses like coughs, colds, sore throats, stomach upsets, rashes, etc. Most of these illnesses will resolve in a few days, with the symptoms relieved if necessary by using medication readily available from pharmacists, without needing advice from a doctor.

By spending time managing these requests our doctors have less time to support patients with serious or chronic illnesses or symptoms.

Can we please ask that you initially manage minor illnesses yourselves, with support from our local pharmacists. If your symptoms worsen, or don’t resolve then by all means contact us.

Please also consider other options:

  • Call NHS111 or go to www.111.nhs.uk service for advice
  • Download and use the NHS App which includes a symptom checker and advise on appropriate services to use. www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
  • Consider an online consultation with LIVI – www.livi.co.uk especially in the evenings and at weekends. You can be assessed very quickly by a doctor who has access to your full medical record and who can issue prescriptions and make referrals, and can arrange a face-to-face appointment if necessary. Download LIVI from the App Store or Google Play. It works on mobile or tablet. Sign up and search for Church Street Practice in the app. You’re ready to book! You will need some ID the first time you book – a passport or driving licence

Thank you so much for your support on this – which will help us to ensure our GPs’ time is used for the patients who need it most.