If you have any complaints, please write or speak to Kyle Barrett or Geraldine Brooks, members of our managerial team.
Please use the following email: syheartlandsicb.managers.phoenixpractice@nhs.net
Phoenix Family Practice aims to maintain consistently high levels of health care service, but we appreciate on occasions we may fall short of that mark. In some instances making a complaint is appropriate, and we welcome feedback.
We ask any complaints are provided in writing. We will acknowledge receipt within 3 working days, investigate any issues or concerns raised and provide a response with 28 working days.
In the event you're not happy with the response we've provided, or if you would prefer not complain to the practice please use one of the services below to complain to.
Contact the Parliamentry and Health Service Ombudsman
Contact NHS England
Contact your local health services commissioner (Integrated Care Board)
If you do not feel comfortable discussing your concerns with the practice directly, you can contact the Surrey Heartlands complaints team. They are responsible for investigating complaints regarding GP services in Surrey Heartlands.
- Telephone: 0300 561 2500
- SMS text: 07917 087 560
- Email: syheartlandsicb.complaints@nhs.net
- Post:
Complaints team
NHS Surrey Heartlands ICB
Block C, 1st Floor
Dukes Court
Woking
Surrey
GU21 5BH