Using Online Services

Using Online Services (Patient Access)

With online access you can:

Request repeat prescriptions

  • Minimise your trips to the practice
  • Your request is authorised online by the practice, so you know when it’s ready to collect from ourselves or your nominated Pharmacy. (Please contact your local pharmacy directly to set this up. This could be a pharmacy close to where you work, for example)
  • Avoid queues
  • Information about your medications, allergies and much more is instantly available whenever you need it
  • Links to patient leaflets help you understand more about your conditions and medications without needing to contact the practice

View your medical record online

  • Evidence shows that patients who are informed and involved in their own care have better health outcomes and are less likely to be admitted to hospital. By having access to your medical records online you will be empowered to take greater control of your health and wellbeing
  • In line with government guidance patients may now, with their GP’s consent, view their full coded medical record online. This is in addition to ordering repeat prescriptions. See below on how to register for this enhanced access
  • you can access it from anywhere in the world should you require medical treatment on holiday. Online access to your medical information is available on computers, tablets, and smartphones. Available on Android and iOS platforms. Download at

Update personal details

  • You can update your address and contact details online. Changes made through this service are then approved by practice staff
  • If you have moved out of our Practice catchment area unfortunately we are unable to keep you as a patient (see Practice Catchment Area). You will be asked to register with another practice within your local catchment area.

How to Register

  • You can apply for access via the NHS App
  • please contact Reception for further details, a secure identity verification process is required before full access to your medical record online can be enabled. Every practice is required to verify patient identity documentation, or individually vouch for each patient requesting access to online services. Your GP will be responsible for granting you access, and this will take 10 working days or may take longer in some circumstances.